The term ‘TheAgileBox.com’, or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:
7 Balkandzhi Jovo Str.
1612 Sofia, Bulgaria
VAT Number: BG201074945
The term ‘you’ refers to the user or viewer of our website.
1. Postage, packaging & delivery
We ship all products from Sofia, Bulgaria. Delivery costs are based on 2 zones:
- Zone 1 – Bulgaria
- Zone 2 – European countries
- Zone 3 – Other countries: please email us
Most of our orders are delivered within 1-2 days for Bulgarian orders and 3-8 days for European orders.
Available payment options: Paypal. We will ship the items within 24 hours for orders placed Mon-Fri: until 6 pm EET.
All prices shown on the website are in Euro and include VAT at 20% and exclude delivery charges. Delivery charges are displayed separately in the Shipping and Payment pages. We would require full payment for all international orders by Paypal or credit card.
We do not store credit or debit card details.
5. Returns, replacements & cancellations
If you receive damaged or defective goods from us we will offer you a full refund or replacement, provided the goods are unused and in their original packaging.
7 Balkandzhi Jovo Str., ap. 7
1612 Sofia, Bulgaria
You should return the goods within 14 days of the date of delivery. Please provide a copy of the delivery note and invoice. We will reimburse the cost of postage and packing, unless you request a replacement item. If you request a replacement for returned items you will not be charged again for delivery. All replacement items are shipped via standard delivery.
If you wish to cancel your order, please notify us at firstname.lastname@example.org. Please quote your order ID.
Under the European Union’s Distance Selling Regulations, you have the right to cancel your order with us, in writing, from the time of ordering until 14 days after receipt of the items. We will happily refund unwanted items provided they are in a fully resellable condition. If they are not returned in a fully resellable condition or the packaging is damaged, we reserve the right to refuse a refund on the items.
We will reimburse the delivery cost of sending the items to you if they are simply unwanted.
Please call us at +359 887 365 643 or email us at email@example.com to discuss any issues or concerns you may have with our products or services.
7. Product Information
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).